Over the past decade, most businesses have fallen into the same pattern without even noticing - they added new tools, new systems, new features, new offers, and new ideas because it all seemed like it was needed and like it was the right thing to do, and that meant growth got linked to piling on more things, even if every new thing actually make the business a lot harder to run. It’s no wonder so many teams always feel like they’re on the verge of burnout.
But maybe because of that, things are changing, or maybe it’s because customers are tired of having to think things through all the time, but whatever it is, people really want things to be simple again, and businesses are starting to see that the best way to grow isn’t to add more, but instead it’s to remove more. With that in mind, let’s take a look at why simplicity is becoming the more powerful business strategy.
If there’s one thing that modern customers love, it’s clarity - they really don’t want to have to decode the most complicated messages all the time, and reading long descriptions is a definite turn off. Plus, having lots of variations of one service or product might seem like a good idea, but it just creates more to think about for the customer, and having just one or two variations makes things much easier, so they’re actually more likely to buy.
The fact is, people make decisions quickly - or they try to. If your business can explain what it does in plain language, customers are going to feel much better about spending their money because they’re not confused, but you’ll come across as a lot more trustworthy because it won’t feel as though you’re deliberately try to confuse them to get away with something.
And if you think simplicity is important for your customers, you might be surprised to learn that it’s even more important behind the scenes. The fact is that most businesses don’t struggle because their ideas are bad, they struggle because their internal systems are complicated and fussy and no one really knows how to use them (or they cut corners because it seems easier and quicker). There are just too many tools and rules and too many steps and meetings, and it boils down to having too many different ways to do the same task.
When a team has to fight just to get basic work done, they’re going to lose motivation, and they’re going to make a lot more mistakes because they’re not focused and they don’t care enough to pay attention or do their best work. However, when processes are clear and tools are limited to what’s actually useful, everything’s going to go much more smoothly - people are going to spend more time doing their actual jobs and less time trying to get through all the clutter and tick all the boxes currently in place.
One of the most underrated benefits of simplicity is how much easier it makes growing your business. After all, a business with too much going on and too many moving parts in it is always going to have trouble growing because every new step just adds more pressure and makes things even more complicated. But if you’ve got a business that’s nice and simple, it’s going to be able to expand more easily because everything it needs is always in place and you can just focus on moving forward.
This actually applies to everything, including operations, products, customer experience, and even your digital setup. For example, many business owners are now choosing to register domains in bulk when they’re building or renaming a brand because it’s going to save future stress, avoid conflict, and makes growing straightforward instead of messy. It’s little choices like that that can reduce problems in the future and make things a lot less overwhelming.
A lot of businesses run out of steam because they’ve got too many ideas and don’t know what to do with them - every new opportunity or possibility gets added to the long list of things that need to be thought about and, potentially (probably) implemented in some way. But the thing to remember is that when you make your goals a lot simpler, everything else becomes easier, whether that’s your processes, decision-making, or just understanding your customers so you only sell the things they’ll be interested in buying.
And another benefit to all this is that teams can then focus on what matters rather than trying to do everything at once, which means no more being distracted and no more multitasking (which is never a good idea).
Think about how often you’ve abandoned an online checkout because it was too complicated, or you skipped signing up for something because the form was too long, or decided against using a service because the pricing made no sense… Everyone’s been in that kind of situation, and the truth is that people don’t walk away because they don’t want the product, but it’s more because getting it is just too stressful and they don’t think it’s worth it.
So if a business can offer simple navigation, simple choices, simple instructions, and simple pricing, customers aren’t going to get frustrated and stressed, and the product or service is going to feel worth it, which means they’re much more likely to buy it.
In the end, the world isn’t going to slow down, but that doesn’t mean your business can’t, and in fact, taking a step back, working out what needs to be simplified, and making the necessary changes rather than charging forward because that’s what everyone else seems to be doing, might just be the thing that brings you the success you’ve been looking for. In other words, the simplest systems, the clearest messages, and the best foundations are usually the ones that lead to success.
Until next time, Be creative! - Pix'sTory