We have 3 different types of accounts on PixTeller - FREE, PRO and DIAMOND.
FREE - The Free account provides access to our main Editor features and to the Animation Mode, but all designs, GIFs or videos will have a watermark applied to them.
PRO - For unrestricted access to our Editor features and no design watermark, you must upgrade your account to PRO. This will also allow you to make your designs private. However, animating the designs will keep the watermark on the downloaded GIFs or videos.
DIAMOND - With the DIAMOND account, you can create and download unlimited images, GIFs, and videos. There will be no Editor restrictions and no watermark upon download. Plus, any questions you might have will be answered with high priority.
Therefore, if you decide to subscribe to DIAMOND or PRO, your account will be charged on a recurring basis, depending on the plan you choose.
Note: As a PRO or DIAMOND user, you can downgrade your plan to Free at any moment, just by clicking on the Downgrade link that you can find on your billing page.
No, we don't apply any tax charges.
Note: If you've changed your mind and you still want to use PixTeller with the paid subscription, you can also cancel the downgrade by pressing on the Cancel link located near the downgrade date.
There are many reasons your credit card may be declined.
Regardless of the reason, we recommend you to update your account with the most recent credit card details by checking your "Billing page".
Check your "Billing page -> Transaction history" in order to view and download your receipts.
Feel free to contact us anytime and we'll answer any additional questions you may have.